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- Here’s a rewritten Cancellation and Refund Policy tailored to Tilo Living:
- Tilo Living Cancellation and Refund Policy
- This policy outlines the procedures for cancelling or seeking a refund for accommodations or services booked through Tilo Living.
- Cancellation Terms:
- Cancellations will only be considered if requested within 7 days of booking.
- Cancellation requests may not be entertained if check-in procedures have commenced or accommodation arrangements have been made.
- Non-Cancellable Bookings:
- Tilo Living does not accept cancellation requests for certain services (e.g., meal plans, event bookings).
- Damaged or Defective Accommodations:
- Report any issues to our customer service team within 24 hours of check-in.
- Tilo Living will investigate and address concerns promptly.
- Refund Process:
- Approved refunds will be processed within 3-5 working days.
- Refunds will be issued to the original payment method within 3-5 working days.
- Refund Amount:
- Full refund for cancellations made within 7 days of booking.
- Partial refund (50% of booking amount) for cancellations made after 7 days.
- Contact Us:
- For cancellation requests or concerns:
- hello@tiloliving.com
- Changes to Policy:
- Tilo Living reserves the right to update this policy at any time.
